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Wed 11 Nov 2020 17:07 - 17:08 at Virtual room 2 - Productivity

Developing software systems in large organizations requires the cooperation of various organizational units and stakeholders. As software-development processes are distributed among such organizational units; and are constantly transformed to fulfill new domain regulations, address changing customer requirements, or adopt new software-engineering methods; it is challenging to ensure, measure, and steer—essentially monitor—the quality of the resulting systems. One means to facilitate such monitoring throughout whole software-development processes are key performance indicators, which provide a consolidated analysis of an organizations’ performance. However, it is also challenging to introduce key performance indicators for the software development of a large organization, as they must be implemented at and accepted by all relevant organizational units. In this paper, we report our experiences of introducing new key performance indicators for software-development processes at Volkswagen Financial Services AG, a large organization in the financial sector. We describe i) our methodology; ii) how we customized and use key performance indicators; iii) benefits achieved, namely improved monitoring and comparability, which help to define quality-improving actions; iv) and six lessons learned. These insights are helpful for other practitioners, providing an overview of a methodology they can adopt to assess the feasibility of key performance indicators as well as their benefits. Moreover, we hope to motivate research to investigate methods for introducing and monitoring key performance indicators to facilitate their adoption.

Wed 11 Nov
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17:00 - 17:02
Talk
Paper Presentations
Zhendong WangUniversity of California, Irvine
17:03 - 17:04
Talk
Student Research Competition
Rozaliya AmirovaInnopolis University, Russia
DOI
17:05 - 17:06
Talk
Tool Demos
Kaan ÜnlüBilkent University, Barış ArdıçBilkent University, Turkey, Eray TüzünBilkent University
Link to publication DOI Authorizer link Pre-print
17:07 - 17:08
Talk
Industry Papers
Cem SürücüVolkswagen Financial Services, Germany / University of Magdeburg, Germany, Bianying SongVolkswagen Financial Services, Germany, Jacob KrügerUniversity of Magdeburg, Germany, Gunter SaakeUniversity of Magdeburg, Germany, Thomas LeichHarz University of Applied Sciences, Germany
DOI
17:09 - 17:10
Talk
Journal First
17:11 - 17:12
Talk
Journal First
William R. NicholsCarnegie Mellon University/Software Engineering Institute
17:12 - 17:14
Talk
Journal First
Zhendong WangUniversity of California, Irvine, Yang FengNanjing University, Yi WangCoCo Labs, USA, James JonesUniversity of California, Irvine, David RedmilesUniversity of California, Irvine
17:14 - 17:30
Talk
Paper Presentations
Ben BrosgolAdaCore, Kaan ÜnlüBilkent University, Rozaliya AmirovaInnopolis University, Russia, Zhendong WangUniversity of California, Irvine, William R. NicholsCarnegie Mellon University/Software Engineering Institute, M: Alexander SerebrenikEindhoven University of Technology