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Tue 10 Nov 2020 08:00 - 08:02 at Virtual room 2 - Empirical in Practice

A critical issue in software development projects in IT service companies is finding the right people at the right time. By enabling assignments of tasks to people to be more fluid, the use of crowdsourcing approaches within a company offers a potential solution to this challenge. Inside a company, as multiple system development projects are ongoing separately, developers with slack time on one project might use this time to contribute to other projects. In this paper, we report on a case study of the application of crowdsourcing within an industrial web application system development project in a large telecommunications company. Developers worked with system specifications which were organized into a set of microtasks, offering a set of short and self-contained descriptions. When crowd workers in other projects had slack time, they fetched and completed microtasks. Our results offer initial evidence for the potential value of microtask programming in increasing the fluidity of team assignments within a company. Crowd contributors to the project were able to onboard and contribute to a new project in less than 2 hours. After onboarding, the crowd workers were together able to successfully implement a small program which contained only a small number of defects. Interview and survey data gathered from project participants revealed that crowd workers reported that they perceived onboarding costs to be reduced and did not experience issues with the reduced face to face communication, but experienced challenges with motivation.

Tue 10 Nov
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08:00 - 08:30: Empirical in PracticePaper Presentations / Industry Papers / Journal First at Virtual room 2
08:00 - 08:02
Talk
Industry Papers
Shinobu SaitoNTT Software Innovation Center, IIMURA YukakoNTT, Japan, Emad AghayiGeorge Mason University, Thomas LaTozaGeorge Mason University, USA
DOI
08:03 - 08:04
Talk
Journal First
Vahid GarousiQueen's University Belfast, Görkem GirayIndependent Researcher, Eray TüzünBilkent University, Çağatay ÇatalWageningen University, Michael FeldererUniversity of Innsbruck
08:05 - 08:06
Talk
Industry Papers
Meng YanSchool of Big Data & Software Engineering, Chongqing University, Xin XiaMonash University, Yuanrui FanZhejiang University, David LoSingapore Management University, Ahmed E. HassanQueen's University, Xindong ZhangAlibaba Group
DOI
08:07 - 08:08
Talk
Industry Papers
He ZhangNanjing University, Huang HuangState Key Laboratory of Novel Software Technology, Software Institute, Nanjing University, Dong ShaoNanjing University, Xin Huang
DOI
08:09 - 08:10
Talk
Industry Papers
Lin ShiInstitute of Software at Chinese Academy of Sciences, China, Mingyang LiInstitute of Software at Chinese Academy of Sciences, China, Mingzhe XingISCAS, Yawen WangISCAS, Qing WangInstitute of Software, Chinese Academy of Sciences, Xinhua PengChina Merchants Bank, China, Weimin LiaoChina Merchants Bank, China, Guizhen PiChina Merchants Bank, China, Haiqing WangBeijing Software Cost Evaluation Technology Innovation Alliance, China
DOI
08:11 - 08:12
Talk
Paper Presentations
Orges CicoNorwegian University of Science and Technology
08:13 - 08:30
Talk
Paper Presentations
Huang HuangState Key Laboratory of Novel Software Technology, Software Institute, Nanjing University, Rachel Tzoref-BrillIBM Research, Sebastian Baltes QAware GmbH and The University of Adelaide, Shinobu SaitoNTT Software Innovation Center, M: Diomidis SpinellisAthens University of Economics and Business